It pays to trust your employees
June 25th, 2009 — tonymayo
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Study indicates that employees who are trusted by managers do better work and are more loyal to their employer.
A Closer Look at Trust Between Managers and Subordinates: Understanding the Effects of Both Trusting and Being Trusted on Subordinate Outcomes
The authors propose that trust in the subordinate has unique consequences beyond trust in the manager. Furthermore, they propose joint effects of trust such that subordinate behavior and intentions are most favorable when there is high mutual trust. Findings reveal unique relationships of trust in manager and trust in subordinate on performance, organizational citizenship behavior (OCB), and intentions to quit. Furthermore, the interaction of trust in manager and trust in subordinate predicts individual-directed OCB in the hypothesized direction.
Key Words: trust • mutual trust • being trusted
Journal of Management, Vol. 35, No. 2, 327-347 (2009)
DOI: 10.1177/0149206307312511
This study, like many in management research, uses trust as defined by Mayer & Davis:
The definition of trust proposed in this research is the willingness of a party to be vulnerable to the actions of another party based on the expectation that the other will perform a particular action important to the trustor, irrespective of the ability to monitor or control that other party.
Note that this is distinct from honesty or sincerity.
See also on this blog, one of my most popular articles, Truth or Consequences.
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