Stories sell
June 30th, 2008 — tonymayoPeople think in stories. No, that’s not the important thing. People feel in stories. Feelings (emotions) help people decide, buy, stay loyal, and refer new customers.
“One of the things Whole Foods taught us is the need to tell stories” about our products, Mr. Heinen said. In fact, Heinen’s has 50 stories that it trains employees to tell customers about its meat, produce, baked goods and other items.
Tom Heinen
Heinen’s Fine Foods in
The New York Times
What stories are your customers and prospective customers hearing about you?
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© Tony Mayo 2008 except as otherwise noted
Posted in For Executive Coaches, For Salespeople.
