Answering a Cry for Help With a Touch of Humanity

March 25th, 2010 — tonymayo   Email This Article Email This Article



This is a wonderful short article by a friend of mine, published in The Washington Post.

I turned to look and saw three store employees around a sobbing middle-aged woman. I returned to the checkout.

…

I thought to myself, we lose something by being afraid of each other.

–Read the story here:
Answering a Cry for Help With a Touch of Humanity
By Margaret Cary, MD



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Effective Communication and Results

February 2nd, 2009 — mayogenuine   Email This Article Email This Article

What is the most important result of your work with executive coach Tony Mayo?



“Communication effectiveness with direct and indirect reports to produce desired results.”

–Ken Wacker
Iron Mountain

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Stories sell

June 30th, 2008 — tonymayo   Email This Article Email This Article

People think in stories. No, that’s not the important thing. People feel in stories. Feelings (emotions) help people decide, buy, stay loyal, and refer new customers.

Heinen's Fine Foods“One of the things Whole Foods taught us is the need to tell stories” about our products, Mr. Heinen said. In fact, Heinen’s has 50 stories that it trains employees to tell customers about its meat, produce, baked goods and other items.

Tom Heinen
Heinen’s Fine Foods in
The New York Times

What stories are your customers and prospective customers hearing about you?



See also, Creation Myths and Why We Need Them: Origins.



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Speech that evades communication

June 28th, 2008 — tonymayo   Email This Article Email This Article

George OrwellThe great enemy of clear language is insincerity. When there is a gap between one’s real and one’s declared aims, one turns as it were instinctively to long words and exhausted idioms, like a cuttlefish spurting out ink.

George Orwell in
Politics and the English Language, 1946

 

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For Executive Coaches, For Executives, Quotes and Aphorisms.
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One more question…

June 6th, 2008 — tonymayo   Email This Article Email This Article



Download a handy one page .PDF of this post by clicking here.Establish the habit of slowing down your responses to questions, to save time and trouble. A simple and effective way to do this is by training yourself to respond to every question with a clarifying question. This gives the questioner a chance to explain why they asked and what they are trying to accomplish. You’ll be surprised how often the quick answer you might have given would not have helped them –or you– at all.

Suppose, for example, you shipped that big report yesterday, just as you had promised. Today the client telephones and asks, “Have you Read the rest of this entry »

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