
I got a call from a salesman looking for my help with a business owner. The salesman was frustrated because the owner so needed the product but was not making a decision, though he was willing to keep talking.
The business owner was tired and frantically busy as his business grew past 100 employees. He was traveling more and more, continually meeting prospective clients, reviewing active projects, and checking on employees. He was proudly a stickler for quality and involved with every detail. His company’s reputation for excellent work was a foundation of their success and growth.
My immediate response was, “Wow! He must have a terrible time retaining key employees.”
“How did you know that?” the salesman exclaimed “He says that is his #1 problem.”
“Of course it is. The best people don’t want to be micro-managed. The most creative, responsible, and growth-oriented people are going to run from him like fleeing a fire. He’s going to be left with the people who need to be monitored.”
The CEO of $5B SunGard learned this the hard way:
[I had] a huge disagreement with somebody who worked for me directly, and he ended up quitting shortly thereafter. And it wasn’t that the decision that we disagreed on was so big. It was more that, to him, it just wasn’t as much fun anymore. He felt he could do more, and I was in his way. I was chasing away somebody extremely valuable, and that is when I realized I never would have put up with that myself. If you start micromanaging people, then the very best ones leave.
SunGard CEO practices what I preach.
The catch is: his passion for control seems to be what made the company successful. Why would Read the rest of this entry »
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