Top Executive Coaching with Tony Mayo

 

In the first year or so it wasn’t just about proving how tough I was, I had to be tough. I was pretty sharp with people. But I’d learned in the classroom, the last thing you want to do is put somebody down because then they freeze, and not only do they freeze, but the whole class freezes. I had to relearn that lesson as a manager. … Early on I didn’t know how to delegate things. I was always trying to do other people’s jobs. I learned that first of all, you’ll drive yourself crazy doing that, and secondly you won’t have very good people working for you very long.

…

I found it useful to remember that most institutions don’t want to change. They’re institutions because they’ve developed a certain set of traditions and norms and expertise, and change is hard. A lot of the work I’d done as an academic affirmed that usually institutions change when they’re failing. It’s very hard to make them change when they’re succeeding. They take the cues too late from the environment.

 

I found three things helpful.

1. One is that you have to paint a picture of other times that that institution has responded to change and difficulty successfully.
2. Secondly, [it helps] if you can find in the institution a counter-narrative that supports the direction of change.
3. And finally you have to look to see whether there are impediments to people doing the right thing. Mostly in good organizations, and the Department of State was certainly one, and I found this at Stanford too, people want to do the right thing — they don’t want to be obstructionist — but sometimes there are things that make it hard for them to do the right thing.

– Condoleezza Rice
On being Provost of Stanford University
& Secretary of State
in Harvard Business Review

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The New York Times recently ran a nice article about how Google–in its usual highly-analytic, data-driven way–measured the results of different management behaviors amongst its own workforce. The recommendations that emerged from this research will be familiar to readers of this blog.

I wish these were practiced as often as I preach them!

 

Google’s Project Oxygen

Eight Good Behaviors

Be a good coach
Provide specific, constructive feedback, balancing the negative and the positive.
Have regular Read the rest of this entry »

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I advocate leadership that allows employees to contribute, create, and grow. I have several articles on this blog detailing the costs of micro-management and the benefits of treating employees as adults (click here to read them). I am thrilled to see the results achieved by the $2.6 billion dollar HTC under the leadership of a CEO who clearly walks this talk, Vineet Nayar. He is interviewed in the excellent–and free!–Booz & Co. periodical strategy + business.

For example, detailed financial performance data broken out by business unit is delivered regularly to employees’ desktops. This has stimulated employees to ask more questions, volunteer more ideas, and challenge their managers more often. In turn, everyone is making better decisions — the kind of decisions that directly affect the customer’s experience.

Similarly, in a bold twist on the 360-degree employee appraisal tool, all appraisals are posted on the company’s intranet, and anyone at any level can give feedback on anybody else, including the CEO. As Nayar says, “Good or bad, we all learn from the results.”

–The Thought Leader Interview:
Vineet Nayar
strategy + business

Here is my favorite quote, one that mirrors a key insight I learned the hard way some years ago: “The lesson for me was to never make assumptions about what somebody else wants or thinks. It is very important to ask people what they are thinking.”

There is more in his book, Employees First, Customers Second.

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I was thrilled to read in today’s New York Times the comments of $5B SunGard’s CEO, Cristóbal Conde. He shifted his management style several years ago after reaching the limits of the very methods that had brought him near the top.

Early on, I was very command-and-control, very top-down. I felt I was smart, and that my decisions would be better. I was young, and I was willing to work 20 hours a day. But guess what? It Read the rest of this entry »

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Study indicates that employees who are trusted by managers do better work and are more loyal to their employer.

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A Closer Look at Trust Between Managers and Subordinates: Understanding the Effects of Both Trusting and Being Trusted on Subordinate Outcomes

The authors propose that trust in the subordinate has unique consequences beyond trust in the manager. Furthermore, they propose joint effects of trust such that subordinate behavior and intentions are most favorable when there is high mutual trust. Findings reveal unique Read the rest of this entry »

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Business owners all seem to be very busy and over-worked. For most of them, the reason is that most of what they are doing is just creating more things that have to be done, instead of making the business more successful.

Want more time to relax? Stop trying to fix everything.

–Dan Wertenberg
Serial CEO and Vistage Speaker
(Paraphrased.)

The human immune system is a wondrous mechanism. It detects and destroys invading bacteria, viruses, and debris. It is vigilant 24×7 and extends into every tiny and obscure part of our body. Our immune system is adaptable to changing threats because it learns from and emerges stronger from many infections. A fantastic model for an executive to learn from as she designs monitoring and control systems in a business.

The immune system has a flaw that may also be instructive for managers. It can Read the rest of this entry »

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